Policies & Procedures
Insurance Policy
We recommend that you have an insurance policy for your equine. In case of an accident while hauling your equine, vehicle insurance has no coverage option. We encourage that you purchase insurance if you have no coverage.
The Owner will maintain (and provide proof of if requested) current horse mortality insurance. If the owner chooses not to carry horse mortality insurance and assumes ALL risks therein (to include, but limited to injury, death, illness or disease, physical damage or harm).
Vaccination Policy
We require that your equine be healthy and up-to-date on vaccinations. At time of booking, provide documentation of their vaccination status.
How to Prepare Your Equine for Pick-Up
30 minutes prior to pick up, make sure your horse has had access to food & water, and an area for bowel movement and urination. Please provide a trailer sized hay net (fits 1–2 flakes) filled with hay. If you don’t have a hay net, you can purchase one from our website and we will bring it at time of pick up. Your hay net will be dropped off at the delivery location. Travel in a leather halter is preferred. Please make sure your horse is blanketed appropriately for weather conditions. Hauling boots is your option.
Damage Deposit
A damage deposit of $500 will be authorized on your credit card. At the time of delivery, charges will only occur if damage has been done by your horse. An estimate will be given. You will be responsible for all incurred damages to the hauler by your equine and they will be charged to your credit card.
Payment and Shipping
Hauling, additional services and products/supplies will be paid prior to picking up your equine. We will drop your products/supplies at time of pick up or delivery of your horse, whichever you prefer. You will receive free shipping on products and supplies as your hauling fees will supersede orders over $100.
Methods: Etransfer to info@horseluxx.com, Cash or Credit Card
Horse Owner will: (1) pay the Transporter the total for the transport of the aforementioned horses, from/to the locations mentioned above; and (2) for all veterinary services, drugs and other medical supplies in the event of an emergency or as the Hauler deems necessary for the well-being of the aforementioned horse. The Hauler will be entitled to a lien against the hauled horse for the value of the services rendered and will be entitled to enforce said lien in accordance with appropriate laws. Fees are subject to change when: the pick up or delivery address is changed, waiting at pick up or delivery location for more than 20 minutes to load or unload your horse and horse isn’t co-operating while loading or unloading the hauler causing 20 minutes delay.
Refund and Cancellation Policy
For hauling, there is a 50% refund if cancelled within 72 hours of scheduled pick up date. There is no refund for cancellations on the scheduled pick up day. For supplies/products, we only offer refunds if the product is damaged.
Health and Safety
The hauler will safely transport and care for your horse, but there’s no guarantees of the health or physical condition of your horse at delivery. In the event the horse requires veterinarian services, the Hauler will immediately notify the Horse Owner. In the event the owner cannot be reached, the Hauler is hereby authorized, as the agent for the Horse Owner to call your Veterinarian that you have on file with us, if they’re unavailable, the first available licensed Veterinarian of his/her choice will be contacted. All fees charged by said Veterinarian shall be the sole and exclusive responsibility of the Horse Owner, with no liability whatsoever on the Hauler for such fees.
Agreement Summary
The Horse Owner understands that this is the agreement between the Horse Owner and the Hauler, its agents, or employees, and it supersedes and cannot be modified or changed in any way the representations or statements of any employee or agent of the Hauler or Horse Owner.